Business Insider reports that the consumerization of healthcare has created a crucial shift in patients' expectations, behaviors, and demands surrounding their healthcare. The new fundamental changes are threatening hospitals' bottom lines as patients are evolving from passive recipients of healthcare services to active participants in their own health. Patients are now consulting online review sites to assist in choosing doctors, hospitals and clinics. As a result of the "shopping for healthcare services' movement, a vast majority of healthcare providers haven't sufficiently altered their services to align with patient expectations.

https://www.businessinsider.com/the-healthcare-consumerization-report-20...

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